Privacy Policy

Last updated: January 30, 2025

1. Introduction

This Privacy Policy explains how the application "Warm", developed and operated by AppWell Studio AS ("we", "our", or "us"), collects, uses, and discloses your personal information when you use our mobile application ("App"). By using the App, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Personal Information

User Information: When you register an account, we collect your email address, username, and other necessary details for account creation.
Group Membership: Information about care groups you join or create, including group names and member lists.

2.2 Activity Data

Messages and Activities: Messages sent within groups and activities performed are stored in our database. These remain even if you delete your account, unless the entire group is deleted.
Last Online: We store information about your last online status.

3. How We Use Your Information

We use the information we collect to:

Provide and maintain our service: Manage accounts, facilitate interactions, and offer customer support.
Manage group memberships: Enable users to join and participate in care groups.
Improve our service: Analyze user behavior to develop new features and enhance functionality.

4. Data Sharing and Disclosure

We do not share your personal information with third parties except in the following cases:

With your consent: Information may be shared with third parties only if you provide explicit permission. This will always be user-initiated. Warm prioritizes data privacy.
For legal reasons: Information may be disclosed if required by law or in response to valid requests from public authorities.

5. Third-Party Services

We use third-party services to enhance the app experience and ensure stable operation. These third parties may collect anonymous usage data and device information in accordance with their respective privacy policies:

Firebase: Used for login, user account management and data storage.
Google Play Services: Used for authentication and Google login management.
Apple Sign-In: Used for authentication when logging in with Apple.

We do not share personally identifiable information with these services; however, they may collect anonymous metadata for authentication and service improvement. For more information, please review their respective privacy policies:

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide our services. If you delete your account, your personal data, including group memberships, will be erased. However, messages and activities will be retained unless the entire group is deleted.

7. Data Security

We take reasonable measures to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Data is encrypted both at rest and in transit. However, no transmission method over the internet or electronic storage is 100% secure.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request copies of your personal data.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of personal data under certain conditions.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

AppWell Studio AS

Email: support@warm.family